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Shipping & Returns

Shipping

How long does dispatch take?

All prints are printed, packed and dispatched from our studio in Manchester. Dispatch times are between 1-3 working days days (typically Mondays, Wednesdays and Fridays)

How are orders within the UK sent?

All standard UK orders are sent using the Royal Mail Tracked 48 service, there is also an option to upgrade to Tracked 24 at the checkout for an additional fee.​

Four greeting cards or less will be sent untracked 2nd class which will be reflected in the costs of shipping.

Free UK shipping is applied on orders over £30.

Do you ship internationally?

Yes! We ship to most destinations, but please get in touch if your country isn't listed. Shipping costs for international orders are calculated at the checkout.

All international parcels are sent Royal Mail International Tracked to ensure your parcel reaches you on time and safely.​

Free delivery for international destinations:​

Republic of Ireland - £100

Europe - £120

USA, Canada, Australia, New Zealand  - £150

Asia, Africa - £200

Please check here for UK international delivery time estimates for your country, we also recommend you check your local postal services delivery estimates too as there may be country-specific delays.​

Buyers are responsible for any customs and import fees they may incur when ordering. We are not responsible for delays or fees incurred by customs.

Where is my order?

Please allow the full time frame for delivery to elapse before contacting us regarding your order. In the rare instance your order has not turned up, please get in touch with us at hello@littleblackcatillustrated.com and we will endeavour to resolve the issue.

Returns & Exchanges

My order has arrived damaged or is incorrect:

In the unfortunate circumstance your order has reached you damaged, or the wrong product has been sent to you please get in touch with us at hello@littleblackcatillustrated.com with images of the damage/incorrect product attached and we will resolve this promptly. 

When removing your products from the packaging - please handle carefully with clean, dry hands! If your parcel has been taped, please remove the tape with care before opening as to not damage the items.

My order has been sent back to you:

All orders (except single cards and pins for UK customers) are sent out using a tracked service, and a tracking number will be attached to your shipping confirmation email which will allow you to see where your parcel is. Please check this tracking number if your parcel is taking longer than advertised to reach you, as it may be at your local delivery office. If your parcel gets returned to us due to it not being collected, we will have to request payment for re-delivery, or a refund minus the original postage costs. 

Returns:

If you would like to return your product please contact us on hello@littleblackcatillustrated.com. Please quote your order number and attach images of the front and back of the product on the email, returns will only be accepted if the product is in the original packaging, unopened. 

Please note, shipping fees will not be refunded. Return postage costs are the responsibility of the buyer, we recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to us safely. We cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.

Exchanges:

If you would like to exchange a product please contact us on hello@littleblackcatillustrated.com. Please quote your order number and attach images of the front and back of the product on the email and let us know which product you would like to exchange it for.

If your exchange is more/less monetary value than your original order, we will arrange a refund to you or a paypal transfer to us via email.

 

Please note, exchanges will only be accepted if the product is in the original packaging, unopened. 

Please note, shipping fees will not be refunded. Returns postage costs are the responsibility of the buyer, we recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to us safely. We cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.

We will cover the postage costs of sending out the requested exchange, which will be sent out on receipt of the product/s the customer has returned.

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