Shipping & Returns

Shipping

How long does dispatch take?

All prints greeting cards, wrapping paper and small paper products are dispatched from our Manchester studio via the Royal Mail using either Standard 2nd Class, Tracked 48 or International Tracked. Dispatch for these items is typically 1-3 days. Unframed and framed art prints are dispatched by our production partner who is based in the UK. Unframed prints ship from them in approximately 2-3 working days. Framed prints will ship in approximately 2-5 working days. Delivery upon dispatch is as follows:

UK:1-2 working days
EU: 1-3 working days
US / CAN: 1-4 working days
AUS / NZ: 2-5 working days

If you're in need of faster dispatch, please get in touch via email hello@littleblackcatillustrated.com and we will see what can be done!

How are orders within the UK sent?

All non-print UK orders are sent using the Royal Mail 2nd class, all unframed and framed prints are sent via courier. Free UK shipping is applied on orders over £85

Do you ship internationally?

Yes! We ship to most destinations, but please get in touch if your country isn't listed. Shipping costs for international orders are calculated at the checkout.

All international parcels are sent via Courier or Royal Mail International Tracked to ensure your parcel reaches you on time and safely.

Free delivery for international destinations:

EU/Europe - £300

USA + Canada - £400

AUS + NZ - £500

Buyers are responsible for any customs and import fees they may incur when ordering. We are not responsible for delays or fees incurred by customs.

Where is my order?

Please allow the full time frame for delivery to elapse before contacting us regarding your order. In the rare instance your order has not turned up, please get in touch with us at hello@littleblackcatillustrated.com and we will endeavour to resolve the issue.

Returns & Exchanges

My order has arrived damaged or is incorrect:

In the unfortunate circumstance your order has reached you damaged, or the wrong product has been sent to you please get in touch with us at hello@littleblackcatillustrated.com with images of the damage/incorrect product attached and we will resolve this promptly.

When removing your products from the packaging - please handle carefully with clean, dry hands! If your parcel has been taped, please remove the tape with care before opening as to not damage the items.

My order has been sent back to you:

All orders (except cards, postcards and wrapping paper for UK customers) are sent out using a tracked service, and a tracking number will be attached to your shipping confirmation email which will allow you to see where your parcel is. Please check this tracking number if your parcel is taking longer than advertised to reach you, as it may be at your local delivery office or a note left by a courier. If your parcel gets returned to us due to it not being collected, we will have to request payment for re-delivery, or a refund minus the original postage costs.

Returns:

If you would like to return your product please contact us on hello@littleblackcatillustrated.com. Please quote your order number and attach images of the front and back of the product on the email, returns will only be accepted if the product is in the original packaging, unopened. We cannot accept returns or exchanges on our A5-A1 framed and unframed prints unless damage in transit has occurred. Please note, shipping fees will not be refunded. Return postage costs are the responsibility of the buyer, we recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to us safely. We cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.